Careers at MassHousing
At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.
Equal Opportunity Employer M/F/V/D
MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Current Openings
Escrow Specialist
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on March 11, 2025
Website: www.masshousing.com
All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.
Position Summary
The Escrow Specialist is primarily responsible for mortgage insurance cancellation requests and auto terminations, FHA monthly billing and reconciliation, processing condo lien payments as needed and the monthly condo fee payments. The Escrow Specialist will also be involved in multiple aspects of all other areas of escrow servicing which may include, but is not limited to, assisting customers with questions via phone and email or mail, processing escrow related disbursements for insurance and/or real estate tax funds, processing borrower escrow refunds, voiding and replacing lost escrow or returned disbursement checks and outreach for updated addresses on returned checks. The Escrow Specialist assists in the monthly escrow analysis review if needed. Alveria phone support is required on a limited daily basis. The Escrow Specialist will also serve as lead backup up to the Loan Boarding Escrow Specialist in onboarding new loans. This position reports to the Loan Boarding and Escrow Manager.
Specific Duties and Responsibilities
- Process borrower mortgage insurance cancellation requests and auto terminations
- Prepare and reconcile the HUD/FHA monthly billing
- Process condo lien payments as needed and process the monthly condo fee disbursements
- Process escrow refunds, voiding and replacing lost or returned disbursement checks
- Process escrow related disbursements for insurance and/or real estate tax funds
- Assist in escrow analysis processing for the entire portfolio in accordance with all Real Estate Settlement Procedures Act (RESPA) guidelines
- Alveria phone support in a limited capacity, daily and as needed
- Boarding new loans when the Loan Boarding Escrow Specialist is out of office. Review the loan documents for accuracy and use decisioning skills to correct loan document and escrow account defects, timely. Audit the closing disclosure and initial escrow disclosure to the escrow balance deposit in the servicing system and resolve any differences
- Report to the Loan Boarding and Escrow Manager any identified issue(s) affecting the servicing of the loans and present possible solutions to the issues at the time of such notification
- Assist in the reconciliation of the annual abandoned property filing, if needed
Knowledge, Skills and Abilities Required
- Excellent communication (both written and verbal) and interpersonal skills, including the ability to present complex information clearly and concisely
- Strong organizational skills and the ability to prioritize, work independently and within time constraints
- Excellent computer skills (MS Office preferred)
Minimum Education and Training
- Bachelor's degree in Business or Accounting preferred or equivalent professional experience.
- Minimum of 3-5 years of experience in residential mortgage servicing, escrow processing, and/or financial accounting; strong knowledge of RESPA guidelines.
Salary Range: $74,415.12 - $96,739.35
MassHousing has a hybrid work policy. Employees will be required to report to the office at One Beacon on a schedule to be determined with their supervisor depending on the needs of the position. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.
MassHousing is an Equal Opportunity Employer
Home Ownership Loan Processor
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on February 26, 2025
Website: www.masshousing.com
All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.
Position Summary
Reporting to the Manager of Wholesale Lending, the Home Ownership Loan Processor is responsible for the processing of loans for MassHousing’s Home Ownership Programs. Primary duties of the position include application intake, screening, review and initial eligibility determination, submission to underwriter, and assisting with clear to close.
Specific Duties and Responsibilities
- Monitor loan pipeline to ensure timely loan processing and all deadlines are met
- Review new loan applications for completeness and eligibility according to program guidelines to include, but not limited to, income/ratio calculations, credit reports and appraisals, calculations, and verifications of allowable maximum loan amounts, etc.
- Ensure documentation requirements are met including income, employment, asset and liability verification and validation, etc.
- Submit complete loan file package to Underwriter for approval decision
- Coordinate closing dates and maintain closing calendar
- Communicate with mortgage brokers regarding loan status, outstanding items and assist in addressing questions
- Monitor and ensure rate lock and closing purchase deadlines are met
- Prepare reports and reconciliations as needed
- Perform administrative duties such as monitoring departmental electronic mailboxes and receiving phone calls regarding loan programs
- Perform other duties as required
Knowledge, Skills and Abilities Required
- Working knowledge of GSE and FHA loan eligibility
- Working knowledge of compliance and disclosure requirements (TRID)
- Working knowledge of Fair Housing Regulations
- Demonstrate excellent organization skills and ability to pay strong attention to detail
- Ability to prioritize and meet deadlines
- Ability to work independently with minimal supervision
- Possess high level of integrity and confidentiality
- Excellent communication and customer service skills
Minimum Education and Training
- Associate or bachelor’s degree in business or related major or equivalent years of experience required.
- 2-4 years of recent mortgage experience in mortgage loan processing.
Salary Range: $80,493.30 - $104,641.29
MassHousing has a hybrid work policy. Employees will be required to report to the office at One Beacon on a schedule to be determined with their supervisor depending on the needs of the position. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.
MassHousing is an Equal Opportunity Employer
What our team is saying
"Working at MassHousing gives me a strong sense of purpose, as well as the ability to grow and use my skills in an impactful way. I take pride in knowing that I am a trusted and valued advisor, who provides assurances on governance, risk and control activities. Management's receptiveness to creative solutions, drive for efficiency and unwavering desire to continuously improve its people and the work we do, makes MassHousing a workplace that aligns with my personal and professional values."
–Cynthia F., Internal Audit
"There are many benefits to working at MassHousing such as career advancement, job stability and a safe working environment. Most importantly, I work with a great group of colleagues and managers. We all work together as a family and a united team with the same goals and mission to serve our customers with respect, integrity and satisfaction. MassHousing is a workplace that feels like home."
–Charlene H., HomeOwnership
"In my five years at MassHousing, I have enjoyed a very supportive team and great work environment. MassHousing supports my growth as a professional, an individual and an employee by providing generous benefits, including tuition reimbursement for courses relevant to the mission of creating and preserving housing. The company values your growth and input and is always looking for new ways to integrate new ideas and methods in daily operations."
–Christina K., Rental Management
"A job at MassHousing is not just a job. It is good work in a very professional environment, and it is professional work that does good to people in the Commonwealth. We are the state's affordable housing lender, we are creative and competitive. What makes us unique is our commitment to serve the underserved. What I love most about my job at MassHousing is knowing that, at the end of the day, my work contributes to the success of a first-time homebuying family somewhere in Massachusetts."
–Mounzer A., HomeOwnership
"I enjoy working at MassHousing because I enjoy helping others...As a parent, the flexibility allows me to create a schedule that works for both my personal and professional life. MassHousing is not just a place for opportunity, it is also a place of hope."
–Mircia K., Rental Management
"I love working at MassHousing mostly because I get to do interesting work that is meaningful to our society. I didn't feel that way in my previous professional roles, and so I don't take it for granted. Plus, a lot of really interesting people work at MassHousing…I've already met lifelong friends here. I also feel I can be myself in my role, and that people have gone out of their way to support me in both my career and personal life. I’m grateful for that."
–Ryan S., Rental Underwriting
"The thing I enjoy most about working at MassHousing is the dedication and expertise the staff has in meeting the housing challenges facing Massachusetts residents. The foundation of everything we do is the people we serve. To be part of such a noble and important mission is what makes working at MassHousing far more than just a job. It's very satisfying to see and hear the stories of Massachusetts residents who have been able to grow and prosper because they have an affordable home and economic opportunity."
–Tom F., Communications
"Although I have only been employed here for one year, I already feel a strong commitment and dedication to the Agency and to my team. MassHousing strives to provide the very best services to our lenders, customers and to their employees. It is a rewarding feeling to know you are giving the best customer service to your borrowers every day, especially in these trying economic times. I know I have made a great choice in joining MassHousing!"
–Michelle K., HomeOwnership
"I believe a home should be a happy place where you can live, learn and laugh. MassHousing has been a special home for me. I’ve had the good fortune to be in different roles at MassHousing that have truly challenged me to be a better person in so many ways, all the while working with exceptional people who sincerely believe that MassHousing is here to improve the lives of people. If ‘home is where the heart is’, then my home is MassHousing."
–Paul H., Information Technology