Careers at MassHousing

Information Security Administrator

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on October 24, 2024

Website: www.masshousing.com

MassHousing is seeking a motivated and experienced Information Security Administrator who can bring a deep understanding of security, networking, and systems administration to help a small team deliver on aggressive goals. If you are excited about working with the latest technologies and want to work for an organization that is focused on helping the people of Massachusetts, then we want to hear from you!

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Information Security Administrator (ISA) in IT Operations (ITOps) is responsible for technology supporting network and security infrastructure (NetSec Infrastructure). The ISA maintains and administers existing NetSec infrastructure systems, ensuring optimal operation, availability, current versioning, security compliance, problem resolution, complete and accurate documentation, and other systems administration duties as required. As the senior technical role in the Information Security section, the ISA interprets analyst, system-generated, and third-party security recommendations and findings to design and implement associated technical solutions and maintain the security of NetSec and core infrastructure systems accordingly. In line with modernization goals, the ISA works closely with IT management to identify and implement new NetSec infrastructure systems to maintain and continuously improve the security of business applications, services, and data. As a member of the Information Security section of ITOps, the ISA works closely with the other ITOps sections (Network Services, IT Support Services) to support and secure all aspects of IT operations.

Specific Duties and Responsibilities

• Develop, implement, and follow system administration plans and procedures, ensuring a strong foundation is in place to maintain and secure NetSec infrastructure systems efficiently and effectively.
• Review and evaluate existing NetSec infrastructure technology to identify opportunities to modernize, optimize, and enhance security, and implement solutions to accomplish these goals.
• Collaborate with Information Security Manager, Analysts, and third-party security partners to evaluate security findings and recommendations and plan and coordinate with relevant ITOps teams to remediate/implement.
• Collaborate with Information Security Manager, Analysts, and third-party security partners to identify and implement configurations to proactively improve and enhance NetSec and core infrastructure security.
• Design, implement, and maintain NetSec infrastructure redundancy solutions, ensuring infrastructure security is maintained and LAN/WAN connectivity is highly available and resilient to potential outages.
• Identify and review new NetSec infrastructure technology solutions, evaluate their benefits, and document and present recommendations to the Information Security team and IT management.
• Assist in the procurement process for new NetSec technology solutions by evaluating options and cost, drafting justifications, and working with management to finalize and procure.
• Design, architect, and implement new NetSec infrastructure technology solutions.
• Participate in the development of security incident response plans, collaborating with all IT departments and sections to ensure roles are understood and procedures are clear, concise, and actionable.
• Support all IT departments and sections by acting as the technical lead and escalation point for security events and incidents.
• Actively participate in knowledge transfer and mentoring with other administrators, ensuring a security mindset is developed and adequate coverage is in place for all NetSec infrastructure systems.

Knowledge, Skills and Abilities Required

• High-level knowledge, expertise, and experience related to:
  • Network architecture, virtual infrastructure, system administration, and cyber security concepts.
  • LAN/WAN and wireless infrastructure architecture and design, utilizing Fortinet firewalls, switching, and WAPs.
  • LAN/WAN and wireless security architecture and design, utilizing Fortinet networking, VPN, ZTNA, and NAC.
  • E-mail security architecture and design, utilizing ProofPoint Email Protection, TAP, TRAP, and DMARC.
  • Endpoint and cloud security architecture and design, utilizing Microsoft Defender suite.
  • Microsoft cloud concepts, security, and administration, with a focus on Azure networking, IaaS, PaaS, SSO, MFA, and conditional access.
  • Microsoft system administration and security, including Active Directory, DNS, DHCP, and Windows Server.
  • System protection and resiliency, including concepts related to disaster recovery, high availability, and system backup and restoration.
  • Troubleshooting and resolving complex technical problems.
• Exceptional critical thinking and troubleshooting skills.
• Exceptional customer service skills.
• Strong verbal and written communication skills (technical and non-technical).
• Strong work ethic and the ability to work independently and as a member of a team.
• Effective time management skills.

Minimum Education and Training

• Bachelor’s degree in information technology field or equivalent work experience.
• 10+ years of work experience with Fortinet-based networking, perimeter security, and remote access.
• 10+ years of work experience with Microsoft-based system administration and security, including Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• 10+ years of work experience with Microsoft-based cloud infrastructure, including Azure networking, IaaS, PaaS, and identity.
• 10+ years of work experience with e-mail security.

Salary Range: $103,312 - $134,306

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer

Origination Analyst

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on November 8, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Origination Analyst is responsible for assisting Relationship Managers and Originators in reviewing affordable multifamily loan proposals and providing detailed and high-level analysis for the Rental Business Development Division. This position will deal with taxable transactions typically involving “preservation” (FFB/Treasury) or HUD MAP re-financings and may include financings utilizing 9% Low Income Housing Tax Credits (LIHTCs) as well as other loan products. Tax-exempt transactions typically involve new construction; substantial rehabilitation utilizing 4% LIHTCs and other debt, equity products. 

Specific Duties and Responsibilities

• Reviewing loan information submitted by potential borrowers, inputting loan data into origination model, conducting financial analysis and proposing alternative financing scenarios if necessary, and drafting a number of important documents including Term Sheets, conceptual loan proposals, Board Summaries and commitment letters.
• Serving as a liaison to both external and internal business partners and taking responsibility for obtaining, understanding and analyzing data and related mortgage information from property owners and other third-party sources.
• Communicating with potential borrowers and requesting information as needed. She/he/they may initiate calls and/or attend meetings to review preliminary loan information including sources and uses, income and expense statements, market information and other documents.
• Developing relationships with potential borrowers to support Relationship Managers and Originators, who are primary points of contact in preliminary loan review and structuring.
• Administering the origination model to ensure accurate analysis and loan structuring.
• Maintaining a positive rapport with borrowers and other stakeholders and ensuring appropriate communications regarding the evaluation and eventual approval of loan transactions.  Internally, the Analyst collaborates frequently with the Legal and Rental Underwriting and Management divisions.
• Performing a wide variety of special assignments, including but not limited to research on industry and MassHousing business metrics, the creation of analytical tools, and any other assignments that may emerge as part of business development or loan processing. 
• Performing other duties as assigned by the Origination Manager. 

Knowledge, Skills and Abilities Required

• Knowledge of basic financial and financial analysis principles.
• Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
• Strong interpersonal and communication skills.
• Excellent organizational and analytical skills with a high-level of attention to detail.
• Effective time management and project management skills.
• Proficiency with Microsoft Office Suite; preference for candidates with demonstrated command of Excel for the creation of complex spreadsheet tracking tools.
• Ability to multi-task and manage a high-volume workload accurately and effectively.  

Minimum Education and Training

• Bachelor's Degree required, preference for candidates with degrees in Finance, Real Estate Management, Business Administration, or related field, or equivalent work experience.
• 2+ years of experience in finance or real estate preferred.
• Demonstrated history of academic success and professional development.

Salary Range: $74,415.12 - $96,739.35

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer

Relationship Manager - Non-Profit

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on November 4, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion. 

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

Under the direct supervision of the Senior Relationship Manager (SRM), the Relationship Manager Non-Profit (RMNP) will promote MassHousing Homeownership products, services and programs to customers, statewide non-profit and community-based organizations (CBO’s). This role requires a keen focus on promoting activities that impact consumer education and the customer experience, with the objective of increasing first mortgage loan production and sustaining customer satisfaction. The RMNP works with non-profit agency partners and community leaders to identify credit and service needs across the Commonwealth. Through personal sales calls, email and telephone contacts, the RMNP will use a consultative selling approach to improve customer satisfaction through an enhanced knowledge of MassHousing products and services. The Relationship Manager Non-Profit role requires a minimum of 50% travel.

Specific Duties and Responsibilities

The duties of the Relationship Manager include the following:

• Oversee the account management of relationships with realtors, non-profit organizations, municipal government leadership, civic organizations, community leaders, and trade associations, as well as other individual professionals and groups involved with home sales and mortgage lending.
• Provide presentations on homeownership, financial literacy, and financial capability.
• Represent the Agency at local CRA-related functions during and outside working hours to identify potential opportunities, raise the profile of MassHousing and develop and expand related relationships.
• Interact with public and private community leaders to assess community needs specific to the low-to-moderate income population and/or develop programming to address these needs.
• Under the direction of the Senior RM, develop and maintain strategic account call plans for non-profit partners and identify opportunities for new business relationships.
• Update and maintain metrics reports on all non-profit activities throughout the Commonwealth.
• As directed by the Senior RM, establish priorities with activities such as in-person and virtual sales calls, educational training sessions, and technical assistance to the Agency’s Home Ownership Lending business partners.
• Analyze the territory/market’s potential and determine the value of existing and prospective customer value to the organization.  Regularly communicate with the SRM to explore, develop, and maintain new business relationships.

Sales and Customer Service

• Participate/represent MassHousing regularly at external events (homebuyer classes, trade association meetings, conventions).
• Develop a deep and thorough understanding of the non-profit partner homeownership initiatives and strategies to develop and integrate a proactive approach to optimizing the value of the relationship to both MassHousing and the customer.
• Plan and organize personal call plan strategy by maximizing the return on time investment for the territory/segment.
• Establish, develop, and maintain business relationships with current non-profit partners, CBO’s, and prospective customers in the assigned territory/market segment to generate new relationships for outreach of MassHousing’s products/services.
• Manage assigned relationships with realtors, non-profits, and trade associations as well as other individual professional and groups involved with home sales and mortgage lending.
• Coordinate sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Work very closely with and interact effectively with: HomeOwnership Production, Operations & Servicing, Mortgage Insurance, Corporate Communications, and other internal departments.
• Effectively utilize all Homeownership data and reports for providing high level of service to our partners.
• The position represents MassHousing Homeownership across the Commonwealth and represents the commitment to the community. 

Knowledge, Skills and Abilities Required

Exceptional critical thinking and problem-solving skills.

• Demonstrate sound judgment.
• Anticipate problems and opportunities.
• Identify and assess risk.
• Explore options and develop solutions.

Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.

• Respond to needs of internal and external customers.
• Demonstrate meticulous attention to detail.
• Accountable to customers and key stakeholders.
• Collaborate with co-workers and business partners.
• Resolve conflicts effectively.
• Assume additional responsibility when needed.

Strong interpersonal and communication skills.

• Share meaningful information.
• Exercise discretion when sharing information.
• Prepare written materials that are clear and accurate.
• Articulate an idea or a point of view effectively.
• Demonstrate effective presentation skills.
• Represent the Agency effectively.

Effective time management and project management skills.

• Take a proactive approach to tasks.
• Focus on performance objectives.
• Prioritize competing demands appropriately.
• Produce quality work product.
• Follow-through to conclusion.
• Take responsibility for completing projects in a timely manner.
• Move decision-making to the appropriate level to achieve results.

Minimum Education and Training

• Bachelor's degree from an accredited university or college.
• A minimum of 5-7 years’ proven CRA community development, customer-facing banking and/or non-profit experience.
• Experience with the community development non-profits, either through direct work experience or other volunteer participation.
• Bi-lingual or multilingual preferred.
• Experience with interactions among the government and community development non-profit organizations.
• Customer relationship management (Salesforce.com or other) experience.
• Relationship management meeting facilitation experience required.
• Knowledge of all aspects of mortgage origination process including pricing, underwriting, closing, and compliance.
• Presentation and public speaking skills are required.
• Analytical and problem-solving skills are required.
• Proficiency with Word, Excel, and PowerPoint.
• Reliable, organized and consistent.
• Willing to update product knowledge on an ongoing basis.
• Strong written and verbal communication skills.

Salary Range: $103,312 to $134,306

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer