Mission & Values

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people.

Our Values

The following Values guide the culture of MassHousing into the future:

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I will seek first to understand and show interest, assume positive intent rather than judgement, when engaging others.

I will treat all staff, partners, and customers with dignity and appreciation.

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I will listen to, acknowledge, and take actions (as needed) to meet the needs of staff, partners, and customers.

I will demonstrate compassion, proactive problem-solving, and/or supportive action when engaging with others.

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I will be fully present, actively listen, and make an authentic effort to understand other people’s perspective.

I will strive to engage compassionately with others.

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I will be proactive, accept responsibility, own results and mistakes, and find solutions.

I will acknowledge and address, with professional kindness and respect, behaviors misaligned with MassHousing's values.

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I will work to eliminate barriers and establish/foster healthy relationships across the MH community to ensure we deliver on the MH mission.

I will recognize and value the skills and contributions of others.

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I will recognize that people have different needs, be open to those needs, and embrace the uniqueness of others.

I will be open to and embrace diverse viewpoints and to learn from others.