Careers at MassHousing

Affordable Housing Trust Fund Senior Underwriter

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $25 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Affordable Housing Trust Fund (AHTF) Underwriter to continue the Agency’s storied history of affordable housing funding.

General Summary

The Affordable Housing Trust (AHT) program provides deferred payment loans to borrowers who are developing residential properties throughout Massachusetts that include affordable units. The funds are competitively awarded through funding rounds. Pursuant to its legislation, the AHT is sited at the Massachusetts Department of Housing and Community Development (DHCD) and administered by MassHousing. This position involves assisting the AHTF Manager in administering and organizing the program which has approximately, 25-35 loan closings and 50 funding applications a year and over 800 projects in the portfolio. It has a broad scope of work, which includes large and small rental and homeownership projects, supportive, senior, and family housing. Typically, projects have numerous sources of soft financing. The position requires a high degree of coordination with the AHTF Manager and staff, internal departments, DHCD, outside counsel, other business partners and internal departments.

Specific Duties and Responsibilities

The Senior AHTF Underwriter serves as the loan borrower’s primary contact and assists the manager in the operation of the Affordable Housing Trust Fund. This person is responsible for the following:

• Assist the Manager with a variety of program responsibilities including reporting, improving workflow processes, providing documentation for the annual audit, capital projections and budgeting.
• May train and supervise junior staff in application reviews, loan closings, and asset management transactions.
• Coordinate completion of AHTF tasks with internal departments, such as Origination, Underwriting, Asset Management. Legal and Loan Servicing.
• Provide requested feedback to prospective clients regarding the proposed project design, development budget, operating budget, market need, and environmental issues prior to application, as requested.
• Underwrite rental and homeownership affordable housing development proposals to ensure that project public benefit is established, underwriting issues are identified, and loan proposals are consistent with applicable regulations, guidelines, and policies.
• Prepare recommendations for funding and loan commitment letters prior to closing.
• Close the AHT loan transaction. This requires coordinating the loan closing with legal counsel and other lenders to ensure that loan documentation adequately and accurately reflects terms of the business deal. This includes but is not limited to obtaining and reviewing all due diligence required for the closing, participating on weekly closing conference calls, negotiating all project business issues, as needed, and ensuring that any issues identified during underwriting have been addressed prior to closing, as required.
• Monitor project progress, including reviewing Lender Advisor reports during construction and ensuring that borrowers’ payment requisitions are reviewed, approved, and paid.
• Complete post-closing transactions, including but not limited to rental project changes in affordability, refinancings, and workouts, and homeownership unit resales, including determination of household eligibility for affordable homeownership units, refinancings, transfers, and foreclosures, as needed.
• Maintain all required data for his/her projects and provide data upon request from the program manager or others within MassHousing and DHCD.
• The Senior Underwriter may be required to represent the program at public events.
• The Senior Underwriter will perform other duties and responsibilities as assigned.

Knowledge, Skills and Abilities Required

• Knowledge of real estate finance fundamentals and financial analysis principles.
• Strong work ethic and the ability to work independently with minimal supervision and as a member of a team.
• Strong interpersonal and written and oral communication skills.
• Excellent organizational and analytical skills with a high-level of attention to detail.
• Ability to think critically, multi-task, and manage a high-volume workload accurately and effectively.
• Demonstrated ability to identify process improvements and implement them.
• Proficient with technology, including Microsoft Excel.

Minimum Education and Training

• Bachelor's Degree required; preference for candidates with advanced degrees in Finance, Real Estate Management, Business Administration, Accounting, or related field.
• Five to seven years of substantive experience in real estate finance and/or real estate.
• Knowledge of tax credit equity, government, and private lending platforms, including credit enhancement and rental subsidy programs preferred.
• Demonstrated history of academic success and professional development.

Salary Range: $114,710 - $149,123

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

Assistant Manager, Mortgage Insurance Fund

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Assistant Manager, Mortgage Insurance Fund, to continue the Agency’s storied history of affordable housing funding.

General Summary

Under the direct supervision of the Manager of the Mortgage Insurance Fund (MIF), the Assistant Manager of MIF will support both external and internal customers. The Assistant Manager will be responsible for mortgage insurance servicing functions such as: general ledger reconciliations, risk analysis, reinsurance matters, claim reviews, and ad-hoc, daily, monthly, and quarterly reporting to GSEs and reinsurers. The Assistant Manager will work closely with management and MIF team members to ensure the systems and portfolio remain accurate and up-to-date, and will also collaborate with internal departments to provide input and complete servicing activities and organizational initiatives. The Assistant Manager will work with outside actuaries on MI pricing maintenance, risk issues, and HFAMIERs reporting to the GSEs.

Specific Duties and Responsibilities

• Collaborate with Financial Reporting department ensuring that all general ledger transactions regarding the MIF are reconciled.
• Work closely with reinsurance partners on reporting and contractual issues.
• Work closely with actuarial partners on risk analysis and reporting needs.
• Ensure payments of all MIF obligations are handled promptly.
• Provide information to Accounting and MassHousing’s audit firm to produce the annual MIF financial audit, and quarterly review.
• Make recommendations upon fact-based analysis using internal and external data sources based on risk expectations and prior segment performance.
• Partner with IT staff in working through system enhancements, issues, and resolution. Ensure systems logic aligns with operational processes. Recommend enhancements as needed.
• Work with HO S&T, design and develop reports necessary to support the monitoring and reporting on market segments and risk characteristics on the MIF insurance portfolio.
• Identify and investigate impacts of market and loan risk factors, such as regional economic indicators, competitive intelligence and housing policy changes.
• Perform default servicing activities, develop and maintain documentation for default servicing processes.
• Review for accuracy and coordinate processing of all claim requests.
• Provide updates to MassHousing’s Information Statement and other bond-related documents.
• Prepare monthly, quarterly, and annual servicing reconciliations and discuss trends with management.
• Coordinate and prepare standard and ad hoc reporting using data analysis tools.
• Perform other tasks and duties as assigned.

Knowledge, Skills and Abilities Required

• Exceptional critical thinking and problem-solving skills.
• Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
• Strong interpersonal and communication skills.
• Effective time management and project management skills.
• Proficiency with Microsoft Office Suite and competence in a variety of technological platforms and processes. Highly proficient with Statistical Analyst Software and Excel

Minimum Education and Training

• Bachelor's degree in accounting, finance, risk management, banking, economics or related field. A background in mortgage, insurance or financial services analytical support is preferable.
• Minimum of 5 years of increasing responsibilities in accounting/finance/risk management/mortgage-related business.
• Technologically savvy and able to demonstrate competence in a variety of data analytics and data analysis tools.

Salary Range: $114,710 - $149,123

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as “Flex” under MassHousing’s AWS-hybrid work model which means >50% or more of duties can be performed remotely; employee is in the office less than a majority of the week, 2 to 3 days a week.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

Assistant Manager, Multifamily Loan Servicing

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Assistant Manager, Multifamily Loan Servicing, to continue the Agency’s storied history of affordable housing funding.

General Summary

The Assistant Manager, Multifamily Loan Servicing oversees the day-to-day operations in the Multifamily Loan Servicing Department. Duties also include developing new reports, schedules, tools, policies, and procedures to enhance current loan servicing operations as well as to assist in the development of new loan programs and Agency initiatives.

The position is a direct report to the Loan Servicing Manager and shall have the experience and knowledge to assume the roles, responsibilities, and decision-making authority of the Manager's position.

The position will assist in the hiring, training and supervision of the Loan Servicing personnel. The position requires extensive knowledge of accounting, real estate finance and the banking industry.

Specific Duties and Responsibilities

• Supervises the multifamily Loan Analysts and provides direct support, as needed, for the $4.5B multifamily loan portfolio
• Review daily, monthly, and annual payments and receipts for debt service payments and disbursements from Replacement Reserves, Real Estate Tax and Insurance Escrows
• Interface with Subsidy Administration to oversee the Section 8 Subsidy program that administers over $75M each month along with various other state and federal subsidy programs
• Loan onboarding, fundings, prepayments: Prepare loan payoff statements, payoff loans and input new loans into the Benedict Loan Servicing software system
• Assist Loan Analysts and Borrowers with annual property and liability certificates
• Construction loan portfolio: Work closely with Loan Servicing's Mortgage Officers to ensure that loan requisitions and fundings are funded on a timely and accurate basis and that construction loans are paid off or converted to permanent loans in complete accordance with the loan documents
• GNMA: Oversee the entire $1.2B GNMA servicing and reporting portfolio
• Monthly loan portfolio reporting to Finance and Accounting, Underwriting, Asset Management and Executive Staff on the Agency's myriad programs
• Work with outside Audit firms to confirm loan and escrow information
• Work with borrowers, developers, and management companies to answer and explain loan related issues
• Be a key interface and interactive partner with other MassHousing departments including but not limited to Legal, Rental Asset Management, Subsidy Administration, Rental Underwriting, Rental Business Development, Financial Reporting, Accounting Operations, Treasury, IT and the Executive Staff
• Reviews direct report’s work and recommends approval for all check runs and ACH disbursements
• Provides guidance to Loan Analysts identifying potential skill gaps that require additional training
• Assist direct reports in developing annual goals
• Provide ongoing feedback and coaching through bi-monthly on-on-one meetings with direct reports
• Conducts and writes Performance Appraisals for direct reports and recommends merit increases
• Participates in the development and implementation of department, division, and Agency policies, procedures, and initiatives
• Works on special projects as assigned by department manager

Knowledge, Skills and Abilities Required

• Exceptional critical thinking and problem-solving skills
• Ability to supervise staff and give honest feedback in a personal and professional manner
• Strong work ethic and ability to work independently, and as a member of a team
• Strong interpersonal and communication skills
• Effective time management and project management skills
• Proficiency with Microsoft Office Suite
• Benedict Loan Software experience a plus
• GNMA experience a plus

Minimum Education and Training

• Bachelor's Degree in Accounting required; a background in Real Estate Finance/Management/Development and Investment. Commercial Banking experience is a plus. CPA designation and or a Master's in Accounting or Business Degree a plus.
• 7-10 years of experience in a banking or real estate related field.

Salary Range: $108,750 - $141,375

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model which means > 50% or more of duties can be performed remotely; employee is in the office less than a majority of the week, 2 to 3 days a week.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

Multifamily Lending Origination Manager

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $25 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced leader for the position of Origination Manager to continue the Agency's storied history of affordable housing funding.

General Summary

The Origination Manager serves as member of the Rental Business Development leadership team responsible for implementing the Agency's vision for the Division. The Origination Manager reports to the Division Director with whom they work closely to oversee a robust origination initiative in a competitive and dynamic affordable rental housing lending market. Originators and Origination Analysts report to the Origination Manager.

Specific Duties and Responsibilities

Business Development and Cultivating Borrower Relationships

• Work with VP of Multi-Family and Rental Business Development Director to develop and execute a structured plan to increase the Agency's rental lending outreach efforts.
• Oversee Origination team members in marketing MassHousing rental lending products, developing leads, convening borrower meetings and originating loans with new and existing borrowers.
• Remain current about changes in the affordable housing, community development and multi-family lending industries and participate in external events to promote MassHousing throughout the Commonwealth.

Origination Pipeline Management

• Work with the VP of Multi-Family and the Division Director to develop annual origination goals.
• Supervise and oversee Originators in originating, analyzing, making loan offers and negotiating terms; as well as facilitating and participating in loan approval, closing and asset management.
• Supervise Origination Analysts.
• Communicate and manage workflow and priorities.
• Convene and oversee pipeline tracking meetings with Origination team to discuss progress of specific transactions and borrower relationships.
• Develop and maintain strong alliances with internal business partners, including colleagues in rental underwriting, legal, rental management, communications and finance divisions/departments.

Product, Policy and Program Development

• Support the Agency's ongoing effort to improve the lending workflow process to enhance borrrowers’ experience and ensure the Agency’s ongoing competitiveness.
• Based on outreach initiatives and general industry knowledge, identify gaps in the Agency's rental lending product line.
• Work with Rental Lending and Agency colleagues on policy initiatives and the development and implementation of mission-driven programs and products (e.g. such as workforce housing and senior housing.
• Work with the VP of Multi-Family and the Division Director to create and update content for MassHousing's website and rental lending marketing materials.

Staff Development and Continuous Improvement

• Establish a professional development goal for each direct report and develop a personalized training and development plan. Monitor progress of achieving the goal(s) and ascertain whether the training plan needs to be adjusted.
• Provide ongoing feedback and coaching through one-on-one meetings with direct reports.

Knowledge, Skills and Abilities Required

• Knowledge of real estate financial analysis and real estate finance principals.
• Knowledge and experience in the affordable housing industry including tax credits, government and private lending platforms.
• Exceptional critical thinking, negotiation and problem-solving skills and experience.
• Excellent organizational, written and oral communication skills.
• Ability to respond to needs of customers and key internal and external stakeholders, collaborate with co-workers and business partners, resolve conflict effectively and respond to changing priorities.
• Supervisory/people management experience.

Minimum Education and Training

• Bachelor's Degree required; preference for candidates with advanced degrees in Finance, Real Estate, Business Administration or related field.
• Ten years or more of substantive experience in affordable and/or real estate finance.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

Senior Business & Data Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Senior Business & Data Analyst to continue the Agency’s storied history of affordable housing funding.

General Summary

The Senior Business and Data Analyst role in the Rental Systems and Technology department at MassHousing is a high-visibility, high impact role with broad scope across the multi-family business line. Projects will address Business Development, Underwriting, Management, Community Services, and Legal needs. A high capacity for attaining new business knowledge and understanding complex business problems is critical to success in this role. The role requires an innate ability to identify business needs and processes and translate them into technical requirements. The role also requires a specific technical skill set with SQL, ETL, dimensional reporting concepts, and business intelligence tools. Solutions developed will include high quality analytic work such as reports, dashboards, and excel models. Solutions will also include business process improvements and workflow automations.

This position is an excellent platform for a high-capacity technical individual to learn the business of affordable housing multi-family lending and to contribute to the social impact of that work. The best candidate, in addition to being technically qualified, is ambitious, articulate, charismatic, creative, curious, and organized. A proven history of problem-solving and critical thought is essential.

Specific Duties and Responsibilities

• Learn the business of affordable housing multi-family lending to enhance contribution to projects
• Provide lead report writing service and analytic work to MassHousing's multi-family business line
• Maintain and develop datamarts and data modules to support reporting
• Produce and/or enhance excel models as needed including low-tech solutions for synthesizing and organizing data for various multi-family initiatives
• Work directly with senior leadership on high profile data projects as needed
• Share expertise with peers across the business line to help cultivate analytic talent
• Lead cross-functional business process improvement projects
• Produce high quality requirement documentation for various software improvements including workflow automation projects

Knowledge, Skills and Abilities Required

• Cognos BI reporting or similar
• SQL or similar
• Excel developer tools or similar
• Hyland OnBase Workflow or similar
• IBM Blueworks or similar
• Lean Management principles or similar
• Ability to create high-quality documentation using Microsoft Office tools
• Comfortable with leading group meetings and conducting training sessions
• Excellent written and verbal communication
• Interpersonal skills and outgoing personality
• Critical thinking and problem solving

Minimum Education and Training

• Bachelor’s degree in computer science, mathematics, statistics, business analytics, or related field, Master’s degree preferred and may compensate for 3 – 5 years of work experience
• 5 - 10 years relevant work experience with increasing levels of responsibility
• Previous experience with agile project management concepts
• Familiarity with affordable housing, mortgage lending, and/or real estate a plus

Salary Range: $101,287 - $131,673

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Mobile" under MassHousing's AWS-hybrid work model, meaning > 90% or more of duties can be performed remotely; employees in this category work from the office periodically, 1 day or less per week with a minimum of once per month. This category may also include employees who need to be in the office with greater frequency due to seasonal work, training, and operational need/project needs.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

Special Counsel – Information Officer

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Special Counsel – Information Officer to continue the Agency’s storied history of affordable housing funding.

General Summary

The Special Counsel - Information Officer reports to the Deputy General Counsel and serves as the primary point of contact for (i) Agency records, managing all aspects of compliance with state Public Records and Record Retention Law, (ii) MA State Ethics Rules and (iii) procurement and contract drafting, review and advice. The position is responsible for responding to and managing public records requests and staff inquiries regarding state ethics rules, as well as preparing and conducting trainings for Agency staff and reporting to state agencies as necessary. Acts as the Legal Division’s liaison to other divisions and committees with respect to information privacy and security. Reviews corporate contracts and Non-Disclosure Agreements. Coordinates with Administrative Services and other Divisions in the management of active contracts. Coordinates periodic review and update of Agency policies in accordance with their respective terms.

Specific Duties and Responsibilities

• Manages and responds to all Public Records Requests, including evaluating appropriate exclusions and redacting documents.
• Serves as first point of contact for questions regarding the Agency’s Records Retention policy and compliance with Massachusetts Records Retention Laws.
• Prepares and conducts trainings and responds to staff inquiries on Massachusetts State Ethics Rules, records retention, and information privacy and security.
• Coordinates all internal discovery and/or diligence with respect to litigation and other adverse proceedings.
• Reviews Corporate Contracts for the procurement of goods and/or services.
• Reviews all Non-Disclosure Agreements.
• Monitors, coordinates, and advises on compliance with internal controls for systems including Personally Identifiable Information (PII). Example, staff access privileges.
• Manages database of Agency policies and coordinates periodic review and update of policies in accordance their respective terms.
• Responsible for review and maintenance of Records Retention Policy.
• Legal Division’s liaison to other divisions and committees with respect to information privacy and security.
• Coordinates with Administrative Services and other Divisions in the management of active contracts.
• Undertake special projects at the direction of the General Counsel or Deputy General Counsel.
• Other duties as assigned.

Knowledge, Skills and Abilities Required

• Admitted, or eligible for admission, to the Massachusetts bar.
• Experience with Massachusetts state laws regarding public records, records retention, and ethics.
• Experience with litigation, particularly discovery and investigative matters.
• High attention to detail.
• Strong collaboration skills and ability to exercise good judgment with respect to sensitive information.
• Excellent analytical, writing and communication skills.
• Exceptional organizational and time management skills.

Minimum Education and Training

• Graduate (J.D.) of accredited law school
• Superior academic credentials
• Minimum 3 years relevant legal experience

Salary: $92,338 - $120,040

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

This position has been designated as “Flex” under MassHousing’s AWS-hybrid work model which means > 50% or more of duties can be performed remotely; employee is in the office less than a majority of the week, 2 to 3 days a week.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

Subsidy Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $25 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Subsidy Analyst to continue the Agency’s storied history of affordable housing funding.

General Summery

The Subsidy Administration group is responsible for administration of a large portfolio of Project Based Section 8 and Section 811 PRA contracts. The Subsidy Analyst is primarily responsible for reviewing and approving monthly subsidy voucher requests and special claims. The Subsidy Analyst is assigned a portfolio of subsidy contracts and is responsible for monitoring, processing and approving rents, approving rent schedules and/or disbursement of subsidy funds each month to these contracts. The Subsidy Analyst is the Agency’s primary point of contact relating to subsidy issues and provides technical assistance to owners and agents to understand program standards and to assist them in the resolution of owner subsidy concerns. The Subsidy Analyst is MassHousing’s primary customer service agent, and has the ability to quickly resolve technical problems, conduct accurate analyses of owner subsidy concerns and the ability to recommend solutions to owners and management agents.

Specific Duties and Responsibilities

• Monitoring and maintaining HUD’s data systems and Agency databases.
• Processing monthly vouchers within established timeframe.
• Process Rent Adjustments and Rent Schedules as assigned.
• Assist with 811 subsidy invoice and conduct analysis for 811 site inspections.
• Collaborating with the Owner, Agent and Rental Management to proactively identify developments which require additional oversight due to delinquent submissions.
• Processing Special claims as assigned.
• Serving as primary contact with owner/agent as it relates to Subsidy Administration tasks.
• Providing guidance and training to Rental staff.
• Reviewing and processing voucher submissions for TRACS compliance.
• Performing other duties as assigned by the Subsidy Officer.

Knowledge, Skills and Abilities Required

• Exceptional critical thinking and problem-solving skills.
  • Demonstrates sound judgment
  • Anticipates problems and opportunities
  • Identifies and assesses risk
  • Explores options and develops solutions
• Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
  • Responds to needs of internal and external customers
  • Accountable to customers and key stakeholders
  • Collaborates with co-workers and business partners
  • Resolves conflicts effectively
  • Assumes additional responsibility when needed
• Strong interpersonal and communication skills.
  • Shares meaningful information
  • Exercises discretion when sharing information
  • Prepares written materials that are clear and accurate
  • Articulates an idea or a point of view effectively
  • Demonstrates effective presentation skills
  • Represents the Agency effectively
• Effective time management and project management skills.
  • Takes a proactive approach to tasks
  • Focuses on performance objectives
  • Prioritizes competing demands appropriately
  • Produces quality work product
  • Follows-through to conclusion
  • Takes responsibility for completing projects in a timely manner
  • Moves decision-making to the appropriate level to achieve results
  • Analytical approach to managing program data
• Proficiency with Microsoft Office Suite.
• Ability to travel to properties throughout Massachusetts.

Minimum Education and Training

• Bachelor’s degree or equivalent experience in housing subsidy program administration preferred.
• At least one to three years’ experience in property management, real estate or finance desired.
• Negotiation skills, verbal and written skills, and ability to deal effectively with public necessary.
• Strong organizational skills required.
• Proficiency with Microsoft Office Suite necessary.
• Knowledge of government Section 8 housing subsidy program desired.

Salary Range: $59,336 - $74,170

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.