Careers at MassHousing

At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.

Equal Opportunity Employer M/F/V/D

MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Current Openings

Benefits Administrator

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on June 5, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

  • Tuition reimbursement up to $10,000 per calendar year
  • A 35-hour work week and a hybrid work schedule
  • Back up Child/Elder Care
  • Retirement Savings including a pension and a deferred compensation plan (with a match)
  • Comprehensive health, dental and vision plans
  • 12 paid Holidays per year and generous sick, vacation, and personal time
  • Short-Term Disability
  • Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

Under the direct supervision of the Human Resources Operations Manager, the Benefits Administrator plays a crucial role in administering and managing employee benefits programs within MassHousing for over 300 employees. This position is responsible for supporting and assisting employees with benefit enrollments and knowledge throughout the entire employee lifecycle. The Benefits Administrator ensures that all benefits-related processes are executed accurately and in compliance with MassHousing policies and regulatory requirements.

Key responsibilities include facilitating benefits enrollment processes, resolving employee inquiries and issues related to benefits, coordinating with insurance providers and vendors, processing benefit invoices and billing, and maintaining accurate records of employee benefit elections and changes. Additionally, the Benefits Administrator will be involved in conducting benefits orientation sessions for new employees, providing ongoing education and communication regarding available benefits programs to current employees, and providing benefit guidance to exiting employees.

This role collaborates closely with the Human Resources team to maintain accurate records of employee elections and benefit plan information. This role works very closely with the Payroll Administrator and has the capacity to learn and provide backup support for the Payroll Administrator.

This position has been designated as “Flex” under MassHousing’s Alternative Work Schedule (AWS)-hybrid work model. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding. Flex means in the office at least two days a week.

Specific Duties and Responsibilities

  • Serve as primary point of contact and guidance for employee inquires and concerns related to benefits.
  • Ensure accurate processing employee benefit enrollments including changes, new enrollments, terminations, and qualifying life events.
  • Administer Employee Leave programs, including FMLA, MA PFML, Disability, and Medical, including processing Workers' Compensation claims.
  • Organize and facilitate annual open enrollment and administrative processing of enrollment forms/changes.
  • Ensure compliance with federal and state regulations governing employee benefits programs as well as all regulatory requirements, such as ERISA, ACA, and HIPPA.
  • Conduct audits and reconcile benefit invoices to ensure accuracy and cost-effectiveness.
  • Prepare and distribute benefit-related communications and content including open enrollment materials and summary plan descriptions, material for employee handbooks, intranet portals, and other communication channels, and employee education sessions and workshops.
  • Assist with wellness initiatives and programs for employees.
  • Prepare and file required reports and forms as well as participate in benchmarking studies/surveys to compare benefit programs against industry standards and best practices.
  • Assist with the development and implementation of benefit policies and procedures.
  • Assist with benefits-related audits and respond to requests for information from regulatory agencies.
  • Provide training to all staff on benefits administration processes and procedures.
  • Advise HR Team, managers, and employees on benefits eligibility, plan provisions, regulations, and coverage options.
  • Back up the Payroll Administrator processing bi-weekly pay cycle for 300+ employees, maintaining compliance with company policies and government regulations.
  • All other duties and special projects as assigned.

Knowledge, Skills and Abilities Required

These skills and qualifications include, but are not limited to:

Knowledge of Employee Benefits

  • Understanding of various employee benefit programs, including deferred compensation 457(b), health insurance, flexible spending, dental, vision, disability plans, and voluntary benefits.
  • Familiarity with benefit laws and regulations.
  • Knowledge of benefit plan design, administration, and compliance requirements.
  • Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ACA, COBRA, FMLA, ADA, Section 125, Workers Compensation, Medicare, OBRA, Social Security and DOL requirements.

Communication Skills:

  • Effective written and verbal communication skills to interact with employees, vendors, and internal stakeholders.
  • Ability to explain complex benefit concepts in clear and understandable terms.
  • Strong interpersonal skills to build rapport and trust with employees and team members.

Organization Skills:

  • Excellent organizational skills to manage multiple tasks, deadlines, and priorities effectively.
  • Attention to detail to ensure accuracy in benefit administration and record keeping.
  • Ability to maintain confidentiality of sensitive employee information.
  • Strong mathematical and writing skills required.

Problem-Solving Skills:

  • Analytical and critical thinking skills to identify and resolve benefit-related issues and challenges.
  • Ability to research and evaluate benefits options and regulatory requirements.
  • Creative problem-solving abilities to address employee needs and enhance the overall benefits experience.

Customer Service Orientation:

  • Customer-focused mindset to provide responsive and helpful assistance to employees seeking benefit information or support.
  • Empathy and patience to address employee concerns and navigate complex benefits situations.
  • Commitment to delivering high-quality service and ensuring a positive employee experience.

Technical Proficiency:

  • Proficiency in using benefits administration software or HRIS systems to manage employee data and benefit enrollments.
  • Familiarity with Microsoft Office applications.
  • Ability to adapt to new technologies and tools to support benefit administration and communication efforts.

Collaboration and Teamwork:

  • Ability to collaborate effectively with HR colleagues, benefit vendors, and other departments to achieve shared goals.
  • Willingness to work as part of a team and contribute to a positive work environment.
  • Capacity to work independently and take initiative to address benefit-related tasks and projects.

Continuous Learning and Adaptability:

  • Willingness to stay informed about changes and trends in the employee benefits field through ongoing education and professional development.
  • Adaptability to evolving organizational needs, industry regulations, and technology advancements.
  • Openness to feedback and a commitment to continuous improvement in benefit administration processes and practices.

Minimum Education and Training

Bachelor's degree in human resources, business administration, or field directly related to assignment and five years of professional experience in work related to assignment preferred.

Salary Range: $78,915 to $102,589

MassHousing is an Equal Opportunity Employer

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Relationship Manager - Non-Profit

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on June 7, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion. 

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

  • Tuition reimbursement up to $10,000 per calendar year
  • A 35-hour work week and a hybrid work schedule
  • Back up Child/Elder Care
  • Retirement Savings including a pension and a deferred compensation plan (with a match)
  • Comprehensive health, dental and vision plans
  • 12 paid Holidays per year and generous sick, vacation, and personal time
  • Short-Term Disability
  • Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

Under the direct supervision of the Senior Relationship Manager (SRM), the Relationship Manager Non-Profit (RMNP) will promote MassHousing Homeownership products, services and programs to customers, statewide non-profit and community-based organizations (CBO’s). This role requires a keen focus on promoting activities that impact consumer education and the customer experience, with the objective of increasing first mortgage loan production and sustaining customer satisfaction. The RMNP works with non-profit agency partners and community leaders to identify credit and service needs across the Commonwealth. Through personal sales calls, email and telephone contacts, the RMNP will use a consultative selling approach to improve customer satisfaction through an enhanced knowledge of MassHousing products and services. The Relationship Manager Non-Profit role requires a minimum of 50% travel.

Specific Duties and Responsibilities

The duties of the Relationship Manager include the following:

  • Oversee the account management of relationships with realtors, non-profit organizations, municipal government leadership, civic organizations, community leaders, and trade associations, as well as other individual professionals and groups involved with home sales and mortgage lending.
  • Provide presentations on homeownership, financial literacy and financial capability.
  • Represent the Agency at local CRA-related functions during and outside working hours to identify potential opportunities, raise the profile of MassHousing and develop and expand related relationships.
  • Interact with public and private community leaders to assess community needs specific to the low-to-moderate income population and/or develop programming to address these needs.
  • Under the direction of the Senior RM, develop and maintain strategic account call plans for non-profit partners and identify opportunities for new business relationships.
  • Update and maintain metrics reports on all non-profit activities throughout the Commonwealth.
  • As directed by the Senior RM, establish priorities with activities such as in-person and virtual sales calls, educational training sessions, and technical assistance to the Agency’s Home Ownership Lending business partners.
  • Analyze the territory/market’s potential and determine the value of existing and prospective customer value to the organization. Regularly communicate with the SRM to explore, develop and maintain new business relationships.

Sales and Customer Service

  • Participate/represent MassHousing regularly at external events (homebuyer classes, trade association meetings, conventions).
  • Develop a deep and thorough understanding of the non-profit partner homeownership initiatives and strategies to develop and integrate a proactive approach to optimizing the value of the relationship to both MassHousing and the customer.
  • Plan and organize personal call plan strategy by maximizing the return on time investment for the territory/segment.
  • Establish, develop and maintain business relationships with current non-profit partners, CBO’s and prospective customers in the assigned territory/market segment to generate new relationships for outreach of MassHousing’s products/services.
  • Manage assigned relationships with realtors, non-profits and trade associations as well as other individual professional and groups involved with home sales and mortgage lending.
  • Coordinate sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Work very closely with and interact effectively with: HomeOwnership Production, Operations & Servicing, Mortgage Insurance, Corporate Communications and other internal departments.
  • Effectively utilize all Homeownership data and reports for providing high level of service to our partners.
  • The position represents MassHousing Homeownership across the Commonwealth and represents the commitment to the community.

Knowledge, Skills and Abilities Required

Exceptional critical thinking and problem-solving skills.

  • Demonstrate sound judgment.
  • Anticipate problems and opportunities.
  • Identify and assess risk.
  • Explore options and develop solutions.

Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.

  • Respond to needs of internal and external customers.
  • Demonstrate meticulous attention to detail.
  • Accountable to customers and key stakeholders.
  • Collaborate with co-workers and business partners.
  • Resolve conflicts effectively.
  • Assume additional responsibility when needed.

Strong interpersonal and communication skills.

  • Share meaningful information.
  • Exercise discretion when sharing information.
  • Prepare written materials that are clear and accurate.
  • Articulate an idea or a point of view effectively.
  • Demonstrate effective presentation skills.
  • Represent the Agency effectively.

Effective time management and project management skills.

  • Take a proactive approach to tasks.
  • Focus on performance objectives.
  • Prioritize competing demands appropriately.
  • Produce quality work product.
  • Follow-through to conclusion.
  • Take responsibility for completing projects in a timely manner.
  • Move decision-making to the appropriate level to achieve results.

Minimum Education and Training

  • Bachelor's degree from an accredited university or college.
  • A minimum of 5-7 years’ proven CRA community development, customer-facing banking and/or non-profit experience.
  • Experience with the community development non-profits, either through direct work experience or other volunteer participation.
  • Bi-lingual or multilingual preferred.
  • Experience with interactions among the government and community development non-profit organizations.
  • Customer relationship management (Salesforce.com or other) experience.
  • Relationship management meeting facilitation experience required.
  • Knowledge of all aspects of mortgage origination process including pricing, underwriting, closing, and compliance.
  • Presentation and public speaking skills are required.
  • Analytical and problem-solving skills are required.
  • Proficiency with Word, Excel, and PowerPoint.
  • Reliable, organized and consistent.
  • Willing to update product knowledge on an ongoing basis.
  • Strong written and verbal communication skills.

Salary Range: $101,287 to $131,673

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer

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Why Work at MassHousing?

Competitive salaries

Work/Life Balance with flexible schedules and generous leave time

Comprehensive health, dental, life, and disability plans

Professional development & tuition assistance

Employer-matched deferred compensation plan

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