Careers at MassHousing

Business and Operations Systems Analyst

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on December 17, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Business and Operations Systems Analyst role in the HomeOwnership Systems and Technology department at MassHousing is a high visibility, high impact role with broad scope across the single-family business line. Projects will address Business Development, Underwriting, Production, and Servicing needs. A high capacity for attaining new business knowledge and understanding complex business problems is critical to success in this role. The role requires an innate ability to identify business needs and processes and translate them into technical requirements. The role requires facility with data and data concepts and may require querying databases directly and/or report creation using the Cognos report writing platform. The role will document and analyze business processes and propose process improvements. The role will also require administration of single-family software platforms and act as a point of contact for systems issues and service requests.

This position is an excellent platform for a high-capacity technical individual to learn the business of affordable housing single-family lending and to contribute to the social impact of that work. The best candidate, in addition to being technically qualified, is ambitious, articulate, charismatic, creative, curious, and organized, and they can engage respectfully, effectively, and independently with senior and executive level staff. A proven history of problem-solving and critical thought is essential.

Specific Duties and Responsibilities

• Learn the business of affordable housing single-family lending to enhance contribution to projects
• Lead business process improvement projects.
• Have a firm understanding of critical systems and their integrations.
• Define application and/or procedural problems by conferring with users to evaluate current processes and procedures.
• Provide Cognos report writing, and data analysis using MS tools.
• Manage and document all systems configuration changes in adherence to Change Management Policy.
• Serve as central point of contact for internal and external service requests.
• Produce high quality analytic work including reports, dashboards, trend analysis, etc.
• Provide lifecycle support for existing workflows projects
• Administer and maintain single-family software programs
• Perform other duties as assigned

Knowledge, Skills and Abilities Required

• Cognos BI reporting or similar
• SQL or similar
• IBM Blueworks or similar
• Ability to create high-quality documentation using Microsoft Office tools
• Comfortable with leading group meetings and conducting training sessions
• Excellent written and verbal communication
• Interpersonal skills and outgoing personality
• Critical thinking and problem solving

Minimum Education and Training

• Bachelor's degree in business, a technical discipline, or related fields
• 2-4 Years Experience with document imaging systems
• At least 5 years mortgage industry experience
• At least 2 years of related customer service experience
• 3-5 years of data analysis experience
• Experience with phone software technology preferred
• 5 - 10 years relevant work experience with increasing levels of responsibility 
• Proficiency in all aspects of Microsoft Office Suite; especially Outlook, Word, Excel and PowerPoint

Salary Range: $86,572.50 - $ 112,544.25

This position has been designated as Flex under MassHousing's Alternative Work Schedule (AWS)-hybrid work model. During the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

MassHousing is an Equal Opportunity Employer

Program Coordinator, Massachusetts Community Climate Bank (MCCB)

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on December 4, 2024

MassHousing Website: www.masshousing.com

MCCB Website: www.massclimatebank.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Program Coordinator role in the Massachusetts Community Climate Bank (MCCB) situated within MassHousing, is a highly visible, and impactful position with a broad scope across the MCCB multifamily and single-family business lines focused on clean energy solutions in underserved markets. Success in this role hinges on a strong capacity for acquiring new business knowledge and managing multiple tasks in a fast-paced and highly entrepreneurial environment. This role requires daily interaction with executive and senior team members within MCCB and MassHousing. The successful candidate will possess outstanding written and verbal communication skills, meticulous attention to detail and a genuine desire to build a new mission-driven enterprise within an established institution. This position is responsible for coordinating a range of projects, communications and operational and administrative tasks for MCCB. The position will enable successful completion of key initiatives, support executive decision-making, and help foster a collaborative and high-performance organizational culture.

The position offers an exciting opportunity to join a new and fast-growing team of interdisciplinary professionals working to advance the state’s climate goals through innovative financing programs and products. MCCB is the first climate bank in the nation to launch with a specific focus on decarbonizing affordable housing. Strategically placed within MassHousing, the State’s Housing Finance Agency, the MCCB leverages MassHousing’s existing capabilities and infrastructure to help homeowners and developers cut their energy use, reduce or eliminate reliance on fossil fuels, and lower carbon emissions while improving health and quality of life for residents across the Commonwealth. MCCB is deeply committed to delivering the benefits of clean energy to low- and moderate-income residents and Environmental Justice communities disproportionately burdened by climate change, pollution, and poor health. This position serves as an exceptional platform for a highly organized and experienced individual to develop and refine their business acumen while building a robust professional network with leaders in affordable housing, clean energy and climate.

This position has been designated as "Flex" under MassHousing's Alternative Work Schedule (AWS)-hybrid work model meaning being on site/in the office two to three days a week. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding. Flex means in the office at least three days a week.

Specific Duties and Responsibilities

Project Coordination

Coordinate a range of short and long-term projects for the MCCB Director and senior team. This may include, but is not limited to, the following:

• Conduct review and reconciliation of monthly invoices from third party vendors/contractors.
• Assist with preparation of annual reports and other compliance documents.
• Gather and analyze research and data from MassHousing Departments and vendors/contractors.
• Coordinate marketing campaigns, product development and workflow.
• Prepare case studies, fact sheets and other collateral materials.
• Maintain up-to-date document library and filing systems.
• Assist with project planning and tracking of milestones and deliverables.  

Communication and Collaboration

• Facilitate effective communication within the MCCB team and across the MassHousing organization, including preparation of agendas, notes and supporting materials for internal meetings and briefings.
• Support the Director and senior team in maintaining strong relationships with external partners and stakeholders, including coordination and scheduling of meetings and events.
• Assist with drafting and delivering executive communications, including memos, reports, and presentations.
• Host both in-person and remote meetings via platforms such as Zoom, Teams, etc.
• Handle sensitive and confidential information with discretion.

Operations

• Manage the Director's and as needed the senior teams’ schedule, communications, and administrative tasks.
• Assist in the development and implementation of MCCB operational policies and procedures. 
• Handle incoming mail and emails as requested and required. 
• Coordinate planning and logistics for in-person events, including scheduling, planning, setup, and cleanup.
• Perform all other duties as assigned.

Knowledge, Skills and Abilities Required

The Program Coordinator should possess a combination of soft skills, industry knowledge, and technical abilities. These skills and qualifications include, but are not limited to:

• Proven experience in an administrative or operations role.
• Exceptional multitasking abilities to handle multiple projects and deadlines simultaneously.
• Ability to cultivate strong relationships with diverse stakeholders to effect operational improvements.
• Strong project management, time management and relationship management skills.
• Effective communication skills, encompassing speaking, writing and active listening.
• Ability to work independently and keep projects moving with minimal oversight.
• Comfort in high-pressure environments.
• Proficiency with technology and adeptness in collaborating in remote settings.
• Ability to create high-quality reports and presentations using Microsoft Office suite of programs.
• Intermediate proficiency in Microsoft Excel.
• Proficiency in all other MS Office applications including Teams.

Minimum Education and Training

• Bachelor’s degree in business administration, management, or a field directly related to assignments and three years of professional experience in work related to assignments.
• Prior experience with affordable housing, building decarbonization, climate resilience and/or environmental justice initiatives is a plus.

Salary Range: $60,522.72 - $75,653.40 

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all. 

The MCCB and MassHousing are Equal Opportunity Employers.

Underwriter – Affordable Housing Trust Fund

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on December 11, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Affordable Housing Trust Fund (AHTF) program provides deferred payment loans to borrowers who are developing residential properties that include affordable units throughout Massachusetts. The funds are competitively awarded through funding rounds. MassHousing administers the AHTF under contract to the Executive Office of Housing and Livable Communities (EOHLC). The program is broad in scope and includes large and small rental and homeownership projects, supportive housing, senior, and family housing. The $580 million portfolio includes loans on more than 600 developments located throughout the Commonwealth. The AHTF team typically receives 80-100 applications per year for loan requests totaling over $100 million and processes awards to 30-40 developments totaling approximately $50 million annually. Typically, projects have complex structures with numerous sources of soft financing, conventional construction and permanent financing, and low-income housing tax credits. The position requires a high degree of coordination with EOHLC, other lenders, and investors in the projects.

The AHTF team administers several sources of funds under the Affordable Housing Trust Fund umbrella on behalf of MassHousing and EOHLC.

Specific Duties and Responsibilities

The Underwriter serves as the loan borrower’s primary contact. They are responsible for providing the following:

• Provide requested feedback to prospective clients regarding the proposed project design, development budget, operating budget, market need, and environmental issues prior to application.
• Review pre-applications submitted by prospective borrowers prior to a funding round, as requested by EOHLC. 
• Underwrite rental and homeownership affordable housing development proposals to ensure that project public benefit is established, underwriting issues are identified, and loan proposals are consistent with applicable regulations, guidelines and policies. 
• Prepare recommendations for funding to the MassHousing AHTF Manager and EOHLC and prepare loan commitment letters prior to closing.
• Close the AHTF loan transaction. This requires coordinating the loan closing with legal counsel and other lenders to ensure that loan documentation adequately and accurately reflects terms of the business deal, including but not limited to obtaining and reviewing all due diligence required for the closing, participating on weekly closing conference calls, negotiating all project business issues, as needed, and ensuring that any issues identified during underwriting have been addressed prior to closing, as required. 
• Monitor project progress including reviewing Lender Advisor reports during construction and ensuring   that borrowers’ payment requisitions are reviewed, approved, and paid. 
• Conduct asset management reviews and complete post-closing transactions including but not limited to rental project changes in affordability, refinancings, workouts, and homeownership unit resales including determination of household eligibility for affordable homeownership units, refinancings, transfers, and foreclosures, as needed. 
• Maintain all required data for their projects and provide data upon request to the program manager in order to support periodic reporting requirements from EOHLC and the Department of Administration and Finance. 
• The Underwriter may be required to represent the program at public events.
• The Underwriter will perform other duties and responsibilities as assigned.

Knowledge, Skills and Abilities Required

• Knowledge of real estate finance fundamentals and financial analysis principles.
• Knowledge of MA state and local supportive, senior and multi-family housing financing programs.
• Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
• Strong interpersonal and written and oral communication skills.
• Excellent organizational and analytical skills with a high-level of attention to detail.
• Ability to multi-task and manage a high-volume workload accurately and effectively.
• Knowledge of homeownership lottery processes and determination of household income eligibility for affordable housing.  

Minimum Education and Training

• Bachelor's Degree required, preference for candidates with advanced degrees in Finance, Real Estate Management, Business Administration, or related field. 
• Five to seven years of substantive experience in real estate finance and/or real estate.
• Knowledge of tax credit equity, government and private lending platforms, including credit enhancement and rental subsidy programs preferred.
• Demonstrated history of academic success and professional development.  

Salary Range: $94,184.76 - $122,440.29

This position has been designated as Flex under MassHousing's Alternative Work Schedule (AWS)-hybrid work model. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

MassHousing is an Equal Opportunity Employer