Careers at MassHousing
At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.
Equal Opportunity Employer M/F/V/D
MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Current Openings
Business Analyst and System Administrator
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on July 2, 2025
Website: www.masshousing.com
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Business Analyst and System Administrator position is a high visibility, high impact role with broad scope across the Multifamily business line as well as the related Legal and Finance functions with whom the business line is dependent. Projects address Business Development, Underwriting, Management, Housing Stability, and Legal needs. The role is responsible for oversight of all Multifamily business systems including user security administration and support, new user training, data security concerns, cyber security requirements, business system software upgrades, and legacy system maintenance and/or retirement. The position also discovers and documents new system requirements and assists with projects to develop and/or procure new software solutions. The Business Analyst and System Administrator often interfaces with the IT department for internally developed software and acts as a Multifamily representative on the Agency’s security committee and other Agency wide initiatives. The position is an excellent platform for a high-capacity technical individual to learn the business of affordable housing multi-family lending and to contribute to the social impact of that work. This position reports to the Senior Business Analyst Supervisor.
The Business Analyst and System Administrator is an energetic team player with a high capacity for attaining new business knowledge and understanding complex business problems. The role requires an innate ability to identify business needs and processes and translate them into technical requirements. In addition to being technically qualified, the Business Analyst and System Administrator is ambitious, articulate, charismatic, creative, curious, and organized, and can engage respectfully, effectively, and independently with senior and executive level staff. Exceptional oral and written communication are critical, along with the ability to lead group meetings and conduct engaging training sessions. A proven history of problem-solving and critical thought is essential. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
Business System Administration and IT Liaison
- Administer user security for all multifamily software systems and conduct regular review of access
- Manage software upgrade testing and deployments as necessary
- Assist with software development/procurement projects on behalf of the multifamily business line
- Develop low and no-code solutions using various business software
- Represent Multifamily business line on Agency security committee and other Agency-wide initiatives
- Monitor service requests, triage appropriately, and make assignments to teammates
- Maintain department request backlog and facilitate backlog grooming sessions
Process Improvement and Documentation
- Assist with high visibility, cross-functional, business process improvement projects on behalf of the multifamily business line
- Produce high quality requirements and workflow documentation
Security
- Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures
- Take responsibility for any Agency assets assigned to you
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team
Minimum Qualifications
- Bachelor’s degree in computer science, mathematics, statistics, business analytics, or related field
- 4+ years relevant work experience with increasing levels of responsibility
- Previous experience with agile project management concepts
- Previous experience with IBM Blueworks or similar
- Previous experience with Cognos BI reporting or similar
- Previous experience with Lean Management principles or similar
- Ability to create high-quality documentation using Microsoft Office tools
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Familiarity with affordable housing, mortgage lending, and/or real estate
- Previous experience with SQL or similar
- Previous experience with Excel developer tools or similar
Salary Range: $86,572.50 - $112,544.25
MassHousing is an Equal Opportunity Employer
Legal Operations Manager
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on July 14, 2025
Website: www.masshousing.com
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Legal Operations Manager supervises a team of paralegals responsible for multifamily loan and grant closings. They will be managing and distributing work, improving operational efficiency, enforcing internal controls, and coordinating projects across the legal department. They act as the main point of contact with cross-functional agency teams to ensure adequate paralegal staffing support and the implementation of technology enhancements. The Legal Operations Manager reports to the General Counsel.
The Legal Operations Manager has a track record of successfully managing a team with a focus on communication, relationship building, problem solving, innovation, and decisiveness. This self-starter is out-going, embraces technology, and thrives in a fast-paced environment. The Legal Operations Manager is results-oriented and moves decision-making to the appropriate level to achieve results. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
People Management
- Supervise a team of paralegals ensuring team development and efficient execution of duties and responsibilities
- Recruit, develop, and retain staff to ensure productivity and engagement
- Engage in performance manager activities such as goal setting, performance evaluations, development planning, and continuous feedback to develop staff and achieve Agency goals
- Provide coaching, counseling, and corrective action (when necessary) to staff
- Foster a culture that reflects MassHousing's mission and values
Project Management
- Anticipate the needs of the Legal Department and General Counsel and propose solutions or manage processes on behalf of Legal Department
- Help develop strategic plans and goals for the Legal Department, and monitor the department's performance based on those goals, providing data-driven insight to legal leadership for decision-making
- Lead a scope of projects relating to different aspects of legal services including establishing and managing project timelines and milestones to ensure legal projects are delivered on time
- Monitor Legal's commitments to other functions within the Agency to ensure they are properly resourced and executed
Technology & Process Optimization
- Take a lead role in exploring and implementing technology designed to create efficiencies in the Legal Department, including automation of loan documents
- Design and implement systems and processes to collect and analyze relevant Agency data, and tracking policies and legal contracts
- Develop and maintain a knowledge management system to make it easy to consistently share legal resources
- Manage and update the Legal Department's policies and procedures
Security
- Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures.
- Take responsibility for any Agency assets assigned.
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team.
Minimum Qualifications
- 7+ years of project management or legal operations experience or related work experience in real estate or affordable housing
- Experience leading a team
- Proficiency in legal research methods, including familiarity with legal databases and resources
- Understanding of legal ethics and the regulations governing paralegals
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Bachelor's degree in business administration
- Office 365 experience
Salary Range: $103,312.74 - $134,306.46
MassHousing is an Equal Opportunity Employer
Paralegal
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on July 14, 2025
Website: www.masshousing.com
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Paralegal assists attorneys primarily with multifamily mortgage lending and grant making operations. Additionally, the Paralegal supports work related to single-family transactions and other corporate matters. The role is part of a diverse group of experienced affordable housing attorneys and paralegals that tackle the multitude of legal issues arising in complex multifamily transactions and homeownership mortgage lending. The position offers an opportunity to apply talent and legal skills to advance a mission that is at one of its most critical junctures in history. The Paralegal participates in shaping solutions, innovating policies, and learning with a team that values collaboration and collective thinking. The Paralegal reports to the Deputy General Counsel in the Agency’s in-house legal department.
The Paralegal possesses strong verbal and written communication skills, enabling effective interaction with clients, attorneys, and various departments within the Agency. They demonstrate a high level of accuracy when reviewing documents to ensure compliance with legal standards, along with excellent organizational skills to manage multiple tasks, monitor schedules, and prioritize deadlines efficiently. The Paralegal is capable of drafting clear and concise legal documents, memos, and correspondence as needed, and is trusted to handle sensitive information with discretion, maintaining strict confidentiality. They work well in a collaborative team environment, providing reliable support to attorneys and other staff members. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. The legal department works in person on Tuesdays and Thursdays. In response to business needs, the paralegal may need to report in person additionally as required and as needs change. During the first 90 days, the paralegal may be expected in the office more frequently for training and onboarding.
Essential Functions
Document Preparation and Closing Support
- Work closely with the Agency's Strategic Community Investments and Community Climate Bank staff to draft loan documents and grant agreements and review and track related closing diligence
- Assist attorneys with preparation of loan documents and review of surveys, title policies, organizational documents, and other closing diligence with respect to multifamily loan and grant closings
- Prepare closing agendas and review and track on-going diligence with internal and external partners, organize closing files, coordinate the document execution process including witnessing and notarizing, and manage post-closing matters
- Assist with outside counsel during homeownership closings as required
Legal Research and Compliance
- Conduct research using online research tools (e.g., Westlaw, Registries of Deeds, and Secretary of Commonwealth) and perform legal tasks related to on-going asset management and loan servicing tasks
Recordkeeping and Database Management
- Maintain confidential and other records, documents, and files; compile, research and review information under the direction of an attorney; and update and maintain databases
Administrative and Office Support
- Provide administrative support and perform general office duties; maintain calendars; relay information to applicable internal and external staff, and departments; process invoices; distribute documents; schedule tenant conferences; research and retrieve information
Security
- Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures.
- Take responsibility for any Agency assets assigned.
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team.
Minimum Qualifications
- 2+ years of paralegal experience as a commercial or residential real estate paralegal
- Proficiency in legal research methods and familiarity with legal databases and resources
- Solid understanding of legal ethics and the regulations governing paralegals
- Strong competency in Microsoft Word and the ability to navigate or quickly learn document management systems
- A valid Massachusetts Public Notary registration or the ability to obtain one
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Associate’s degree in paralegal studies or paralegal certification
- Office 365 experience
Salary Range: $65,016.84 - $81,270.54
MassHousing is an Equal Opportunity Employer
What our team is saying
"Working at MassHousing gives me a strong sense of purpose, as well as the ability to grow and use my skills in an impactful way. I take pride in knowing that I am a trusted and valued advisor, who provides assurances on governance, risk and control activities. Management's receptiveness to creative solutions, drive for efficiency and unwavering desire to continuously improve its people and the work we do, makes MassHousing a workplace that aligns with my personal and professional values."
–Cynthia F., Internal Audit
"In my five years at MassHousing, I have enjoyed a very supportive team and great work environment. MassHousing supports my growth as a professional, an individual and an employee by providing generous benefits, including tuition reimbursement for courses relevant to the mission of creating and preserving housing. The company values your growth and input and is always looking for new ways to integrate new ideas and methods in daily operations."
–Christina K., Rental Management
"A job at MassHousing is not just a job. It is good work in a very professional environment, and it is professional work that does good to people in the Commonwealth. We are the state's affordable housing lender, we are creative and competitive. What makes us unique is our commitment to serve the underserved. What I love most about my job at MassHousing is knowing that, at the end of the day, my work contributes to the success of a first-time homebuying family somewhere in Massachusetts."
–Mounzer A., HomeOwnership
"I enjoy working at MassHousing because I enjoy helping others...As a parent, the flexibility allows me to create a schedule that works for both my personal and professional life. MassHousing is not just a place for opportunity, it is also a place of hope."
–Mircia K., Rental Management
"I love working at MassHousing mostly because I get to do interesting work that is meaningful to our society. I didn't feel that way in my previous professional roles, and so I don't take it for granted. Plus, a lot of really interesting people work at MassHousing…I've already met lifelong friends here. I also feel I can be myself in my role, and that people have gone out of their way to support me in both my career and personal life. I’m grateful for that."
–Ryan S., Rental Underwriting
"The thing I enjoy most about working at MassHousing is the dedication and expertise the staff has in meeting the housing challenges facing Massachusetts residents. The foundation of everything we do is the people we serve. To be part of such a noble and important mission is what makes working at MassHousing far more than just a job. It's very satisfying to see and hear the stories of Massachusetts residents who have been able to grow and prosper because they have an affordable home and economic opportunity."
–Tom F., Communications
"Although I have only been employed here for one year, I already feel a strong commitment and dedication to the Agency and to my team. MassHousing strives to provide the very best services to our lenders, customers and to their employees. It is a rewarding feeling to know you are giving the best customer service to your borrowers every day, especially in these trying economic times. I know I have made a great choice in joining MassHousing!"
–Michelle K., HomeOwnership
"I believe a home should be a happy place where you can live, learn and laugh. MassHousing has been a special home for me. I’ve had the good fortune to be in different roles at MassHousing that have truly challenged me to be a better person in so many ways, all the while working with exceptional people who sincerely believe that MassHousing is here to improve the lives of people. If ‘home is where the heart is’, then my home is MassHousing."
–Paul H., Information Technology