Careers at MassHousing

Information Security Administrator

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Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on January 28, 2026

Website: www.masshousing.com

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.

Position Summary

The Information Security Administrator (ISA) in IT Operations (ITOps) administers and maintains the technologies that support the Agency’s security systems, ensuring optimal performance, availability, current versioning, security compliance, timely issue resolution, and complete and accurate documentation. As a member of the Information Security Team, the ISA supports security response by interpreting analyst, system-generated, and third-party recommendations and findings to remediate risks and maintain the security of MassHousing’s infrastructure, systems and data.  The ISA conducts day-to-day analysis of security events, performs proactive research to assess potential threats and determine appropriate remediation steps. This role also collaborates closely with the other ITOps groups, including Network Services and IT Support Services, to ensure comprehensive security and operational support across the Agency. The Information Security Administrator reports to the Information Security Manager.

All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.

Essential Functions

Security System Administration

• Develops, implements, and follows system administration plans and procedures to ensure security technologies are maintained and protected efficiently
• Reviews existing security technologies to identify opportunities to modernize, optimize, and enhance security and implement approved improvements
• Identifies and evaluates new security technology solutions, document findings, and presents recommendations to the Information Security Manager and team
• Contributes proactively to team knowledge sharing and mentoring to promote a security-focused culture and ensure adequate coverage for all security systems
• Performs scheduled and unscheduled system and hardware upgrades, patches, and other system needs, requiring occasional availability outside of standard business hours, including nights (7pm-7am), weekends (Fri-Sun), and during emergencies; average is eight times per year and will vary based on business needs

Security Response

• Collaborates with the Information Security Manager, Analysts, and third-party partners to evaluate security findings and coordinate with ITOps teams on necessary remediations
• Partners with Information Security Manager, Analysts, and third-party partners to identify and implement configuration improvements that proactively strengthen system security
• Assists in developing security incident response plans, ensuring roles and procedures are clear, concise, and actionable
• Provides rotating on-call coverage for unexpected security issues; shifts are weeklong, 24/7, and occur approximately once every three weeks

Security Analysis

• Monitors security system consoles and triage notifications, events, and data to identify potential security risks to infrastructure and application systems and develops and executes remediation plans
• Maintains an understanding of core, application, and security infrastructure technologies and performs proactive research and analysis to identify and remediate emerging threats and vulnerabilities
• Monitors and triages security-related incident tickets and ensuring timely and efficient response through the information security ticket queue

Security (General)

• Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures
• Take responsibility for any Agency assets assigned to you
• Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team

Minimum Qualifications

• Bachelor's degree in information technology field or equivalent work experience
• 5+ years of work experience in technology system administration
• 5+ years of work experience in e-mail security platforms and solutions
• 5+ years of work experience in Microsoft-based system administration and security, including Windows Server, Active Directory, DNS, DHCP, and Group Policy
• 5+ years of work experience analyzing and responding to security events in Microsoft-based environments
• 5+ years of work experience with Microsoft Defender security solutions and consoles
• Eligibility to work in, and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Experience with Fortinet-based networking, perimeter security, and remote access
• Experience with Microsoft-based cloud infrastructure, including Azure networking, IaaS, PaaS, and identity
• Experience with Proofpoint email protection products

Essential Characteristics

• Exceptional analytical, critical thinking, and technical troubleshooting and problem-solving skills
• Superior customer service expertise
• Excellent verbal and written communication skills, with the ability to tailor information to both technical and non-technical audiences
• Capable of making well-informed decisions, proactively identifying potential challenges and opportunities, and evaluating alternatives to deliver effective solutions
• Strong work ethic and the ability to work independently and collaboratively
• Comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently

Salary Range: $103,312.74 - $134,306.46

MassHousing is an Equal Opportunity Employer