Careers at MassHousing
At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.
Equal Opportunity Employer M/F/V/D
MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Current Openings
Subsidy Analyst
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on April 13, 2026
Website: www.masshousing.com
The Organization
MassHousing will confront the Commonwealth's housing challenges to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $15,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term and Long-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Subsidy Analyst is the frontline customer-facing member of the Subsidy Administration team. This role ensures excellent customer service while processing monthly Section 8 voucher payments for a large portfolio of developments. The Subsidy Analyst ensures compliance with HUD regulations and agency policies while maintaining accurate and audit-ready documentation. This position reports to the Senior Subsidy Administration Manager.
All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
Voucher Processing
- Process monthly Section 8 voucher payments, track required timelines, identify late submissions, and review and approve voucher submissions
- Analyze resident repayment agreements and review and authorize reimbursements for misreported income
- Monitor tracking reports to identify and investigate discrepancies over or under 5% of monthly voucher requests
- Maintain and update subsidy data within designated systems and validate data accuracy across reports and platforms
Special Claims and Rent Adjustments
- Review and complete special claims in compliance with HUD guidelines
- Process rent adjustments for assigned portfolio, verify contract compliance, and implement subsequent rent increases
- Maintain complete and accurate documentation to support all claims and adjustments in preparation for audits
Customer Service
- Evaluate portfolio data to determine key trends and provide informed technical support to management agents
- Identify troubled assets and collaborate with supervisors to determine the need for fraud or error reporting
- Deliver technical support and communicate essential portfolio developments to Agency staff
Security
- Comply with MassHousing's Information Security Program and all other Agency information security policies and procedures
- Take responsibility for any Agency assets assigned to you
- Promptly report any security events, incidents, or weaknesses to MassHousing's Information Security Team
Minimum Qualifications
- Associate's degree in business administration, accounting, or a related field, or equivalent relevant work experience
- Proficiency with Microsoft Office Suite
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Certified Occupancy Specialist (COS) designation
- Experience in Section 8 Contract Administration or multifamily housing management
Essential Characteristics
- Energetic team player who can work independently, has strong interpersonal skills, and focuses on high-level customer service
- Strong attention to detail and results orientation
- Effective time management skills
- Strong critical thinking and problem-solving skills
- Ability to absorb complex program guidance and communicate information effectively
- Able to handle multiple priorities and manage time efficiently
Salary Range: $70,847.16 - $88,558.95
MassHousing is an Equal Opportunity Employer
What our team is saying
"Working at MassHousing gives me a strong sense of purpose, as well as the ability to grow and use my skills in an impactful way. I take pride in knowing that I am a trusted and valued advisor, who provides assurances on governance, risk and control activities. Management's receptiveness to creative solutions, drive for efficiency and unwavering desire to continuously improve its people and the work we do, makes MassHousing a workplace that aligns with my personal and professional values."
–Cynthia F., Internal Audit
"In my five years at MassHousing, I have enjoyed a very supportive team and great work environment. MassHousing supports my growth as a professional, an individual and an employee by providing generous benefits, including tuition reimbursement for courses relevant to the mission of creating and preserving housing. The company values your growth and input and is always looking for new ways to integrate new ideas and methods in daily operations."
–Christina K., Rental Management
"A job at MassHousing is not just a job. It is good work in a very professional environment, and it is professional work that does good to people in the Commonwealth. We are the state's affordable housing lender, we are creative and competitive. What makes us unique is our commitment to serve the underserved. What I love most about my job at MassHousing is knowing that, at the end of the day, my work contributes to the success of a first-time homebuying family somewhere in Massachusetts."
–Mounzer A., HomeOwnership
"I enjoy working at MassHousing because I enjoy helping others...As a parent, the flexibility allows me to create a schedule that works for both my personal and professional life. MassHousing is not just a place for opportunity, it is also a place of hope."
–Mircia K., Rental Management
"I love working at MassHousing mostly because I get to do interesting work that is meaningful to our society. I didn't feel that way in my previous professional roles, and so I don't take it for granted. Plus, a lot of really interesting people work at MassHousing…I've already met lifelong friends here. I also feel I can be myself in my role, and that people have gone out of their way to support me in both my career and personal life. I’m grateful for that."
–Ryan S., Rental Underwriting
"The thing I enjoy most about working at MassHousing is the dedication and expertise the staff has in meeting the housing challenges facing Massachusetts residents. The foundation of everything we do is the people we serve. To be part of such a noble and important mission is what makes working at MassHousing far more than just a job. It's very satisfying to see and hear the stories of Massachusetts residents who have been able to grow and prosper because they have an affordable home and economic opportunity."
–Tom F., Communications
"Although I have only been employed here for one year, I already feel a strong commitment and dedication to the Agency and to my team. MassHousing strives to provide the very best services to our lenders, customers and to their employees. It is a rewarding feeling to know you are giving the best customer service to your borrowers every day, especially in these trying economic times. I know I have made a great choice in joining MassHousing!"
–Michelle K., HomeOwnership
"I believe a home should be a happy place where you can live, learn and laugh. MassHousing has been a special home for me. I’ve had the good fortune to be in different roles at MassHousing that have truly challenged me to be a better person in so many ways, all the while working with exceptional people who sincerely believe that MassHousing is here to improve the lives of people. If ‘home is where the heart is’, then my home is MassHousing."
–Paul H., Information Technology