COVID-19 Information and Resources
MassHousing is open for business but our staff is working remotely. We only allow visitors to our offices at 1 Beacon Street under very limited circumstances, by appointment only.
MassHousing Home Mortgage Borrowers
We're ready to serve you
Do you have a home mortgage loan with MassHousing?
- View information on making payments, options if you are unable to make payments, and protecting yourself online
- Contact our experienced and dedicated staff at 888.843.6432 or hocustomerservice@masshousing.com
If you have a Non-MassHousing Mortgage
If you are a homeowner whose mortgage is not serviced by MassHousing and have concerns about paying your loan, contact your loan servicer to discuss your circumstances and options.
- If your foreclosure is scheduled in the next 7 days, contact the Massachusetts Division of Banks (DOB)
- The state-funded Massachusetts Residential Assistance for Families in Transition (RAFT) program will become available to low-income homeowners who are at risk of foreclosure. Eligible homeowners may apply for RAFT through the Emergency Housing Payment Assistance Portal.
- Call the Homeownership Preservation Foundation at 888.995.HOPE for unbiased advice on avoiding foreclosure. Learn what you need and what to expect when contacting the HOPE Hotline.
- Contact your local NeighborWorks organization for support and assistance.
Renters
If you have concerns about paying your rent, contact your property management company or landlord. Additional information may also be found through the following websites:
- Resources for Renters from the Commonwealth of Massachusetts
- COVID-19 Eviction Legal Help Project (CELHP)
- Are you struggling with rent or mortgage payments because of COVID-19?
- ¿Tiene usted dificultades para pagar el alquiler o hipoteca debido al COVID-19?
- Find local services, resources and community partners using Connect from WinnCompanies
Residents of MassHousing-Financed Rental Housing
If you live in a MassHousing-financed multifamily community, you should first contact your property manager. If you feel your concerns are not being addressed, please email MassHousing at rentalmgmt@masshousing.com. Be sure to include the name of your community in your email.
Multifamily Property Owners/Managers
Diverse Businesses
The Commonwealth of Massachusetts, federal government and others provide several programs to assist small business owners.
MI Plus Payment Protection
If your mortgage is insured by MassHousing, you may be eligible for MI Plus benefits.