Join TAP for 2024-2025

Rental housing isn't just about buildings. It's also about the people who live there and the people who build it and keep it running. TAP helps to provide housing stability and helps to strengthen families and communities.

Hundreds of housing developments across the Commonwealth join TAP, MassHousing's Tenant Assistance Program, each year. We hope that your rental community is one of them in 2024-2025.

Available to all housing developments, TAP offers member sites unlimited access to trainings; a choice of diverse programs and workshops for residents; dispute resolution services to help address on-site conflict; and piloting this year, hoarding consultation and flex funds.

Membership Benefits

TAP membership provides these hands-on tools to address issues affecting families and older adults in rental housing:

  • Trainings: Free for TAP member site staff
  • Resident Engagement Programs: On-site programs and workshops
  • Dispute Resolution: Services to manage on-site conflict
  • Hoarding Consultation and Flex Funds: Virtual consultation to site staff and flex funds to address hoarding behaviors on site through the Tenancy Preservation Program

To join TAP, simply register online via Constant Contact and submit payment with a copy of your confirmation email. Once payment is received, you may begin to enjoy your TAP benefits!

To learn more, please contact Kelly Hetrick at 617.854.1352.

TAP Pricing

Membership to TAP is available to all rental housing communities throughout the Commonwealth. We recognize that the value of TAP extends beyond sites financed and/or overseen by MassHousing. Therefore, we have created a tiered pricing system that makes TAP membership available to any site. This pricing model will include all four benefits (training, dispute resolution services, an allotment of resident engagement programs, and hoarding consultation and flex funds) for the flat rate outlined below:

  • Sites that are financed by MassHousing: $14 per unit
  • Sites that are financed by State or Federal Public Housing: $16 per unit
  • Sites that are affiliated but not financed with MassHousing: $18 per unit
  • Sites that don't fit into either of the above categories: $25 per unit

HUD's Updated Endorsement

The Department of Housing and Urban Development (HUD) has provided an endorsement for the TAP program, which allows HUD-assisted sites to pay for TAP out of their operating budgets. This endorsement does not apply to non HUD-assisted sites. In any case, please carefully review HUD's updated endorsement of the TAP program in determining at what level you would like to participate. If you have any questions about the pricing structure, please contact Kelly Hetrick at 617.854.1352.

Other Resources

Designed for individuals working in property management and social services, some of TAP's resources are available to the general public without TAP membership:

Housing Stability ListServ

Information, trainings and events for housing providers